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Institutional Guidelines for Students Grievance redressal cell.

The cell functions to look into the grievances lodged by any student. Students may approach the cell to voice their grievances regarding academic matters, health services, library and other services. Any form of discontent or dissatisfaction on the part of the students can be informed to the cell. The Grievance cell also looks into matters of harassment. Anyone with a genuine grievance may approach the Co-ordinator or member of the Students Grievance cell. Grievances may also be sent through e-mail through the institutional website. The cell then redresses the grievances promptly and judiciously. As a result of this mechanism, the institute has a pleasant ambient atmosphere and good work culture with in-built goodwill and mutual understanding among the students.
Objectives
The main objective of the Grievance Cell is to promote and maintain a conducive and harmonious educational environment in the institution. The Students’ Grievance Cell is constituted for the redressal of the problems reported by the students of the college. This is with the following objectives:
To record students’ complaints and solve problems related to academic resources and personal grievances freely and frankly without any fear of victimization.
To keep a healthy working atmosphere amongst staff, students and parents.
To keep the dignity of the college high by ensuring conflict free atmosphere in the college by promoting good student-student relationship and student-teacher relationship.
To ensure effective solution to the student grievances with an impartial and fair approach.
To advise students of the college to respect each other and be patient whenever any occasion of conflict arises.
To advise all the students to refrain from stirring up students against other students, teachers and college administration.
Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the principal. Ragging complaints will be handled as per ragging rules.
Women harassment complaints will be handled as per government guidelines by respective sections.
Scope
Complaint Box has been installed in the college campus in which the students, who want to remain anonymous can put their grievances and suggestions for improving the academic/administration in the college.
The person concerned can personally approach any member of the cell and can send e-mail or write an application and submit to cell coordinators for grievances of any sort.
The cases will be attended promptly on receipt of grievances from the students.
The cell will review all cases and will act formally accordingly as per the management policy.
The cell will give a report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.
Exclusions
The grievance redressal cell shall not entertain the following issues:
Decisions of the executive council, academic council, board of studies and other administrative or academic committees constituted by the university.
Decisions with regard to award of scholarship, fee concessions, medals etc.
Decisions made by the university with regard to disciplinary matters and misconduct.
Decisions of the university about admissions in any courses offered by the institute.
Decisions by competent authority on assessment and examination results.